FAQ

TOP FREQUENTLY ASKED QUESTIONS

Will my membership automatically renew?

Please note, due to an upgrade in our Membership system and compliance with data protection legislation, all members, including those previously on rolling renewals, will need to enter in credit details online or provide credit details to the Membership Team to renew for season 2017.

How do I create a MyRaiders account and why do I need one?

All members and supporters whose details are on the Club’s database already have a MyRaiders account. New members and supporters who have not previously engaged with the club, can create a MyRaiders account by entering an email address on the MyAccount Login page and following the prompts.

Your MyRaiders account is accessed using your Membership Number and password or your email address and password. Only email addresses that are on our Club database are recognised. It is important to keep your details up to date with us at all times to ensure you can access your account.

Your MyRaiders account will allow you to manage your membership and profile online. If you do not know your login details, please contact us.

An account already exists for my email address?

Due to an upgrade in our Membership system, all members are requested to have an individual email address registered on their database record. One email address cannot be across multiple memberships.

If you are having difficulties updating your email address becuase another account already exists for this email address, from previously signing up, purchasing tickets or being registered please contact us.

Members who do not have their own email address can be linked with another member that does but that member will not receive personal emails from us and will not be able to login to their MyRaiders account using the email address. Please contact us to link one member with another.

When will I receive my members pack?

Delivery of all member packs will commence from mid November 2016, after the seat change window has concluded for reserved seat members.

Packs will be sent to the address listed on the individual account.  

Members with a registered email will receive notification when the pack is on its way. The email will include your Account ID and link to the online pack tracker so you can check on its progress.

From the date you receive the email confirming your pack is on its way, pack delivery from our fulfilment provider is approximately 3 weeks.

We encourage all members to join by mid November if wanting to receive member packs in time for Christmas to avoid Christmas delivery delays or mid January before the season starts to avoid Chinese New Year delivery delays.

Is my membership transferable?

If you are unable to attend a Raiders home game, we encourage you to forward your membership to a friend or relative to use.

Please note, entry to the stadium is subject to the classification of the membership (e.g. an Adult cannot enter on a Junior membership) 

To arrange an upgrade for junior and concession memberships, present your junior or concession membership to the Box Office on game day. A small upgrade fee will apply.

RENEWING MEMBERS

How do I renew for 2017?

For details on how to renew your membership click here.

Members renewal letters including login details were sent from Wednesday 21 October 2016 and via email from week commencing Monday 26 October 2016.

How do I secure my same seats for 2017?

Seats previously belonging to 2016 members who did not renew by providing some form of payment either in-full/upfront or initial instalment if paying by via instalments by the same seat cut-off on 31 October date will automatically be made available for allocation to upgrading and/or new members.

If you looking to renew a reserved seat, please contact the Membership Team to discuss your seating options now the same seat cut-off has closed.

What if I’m looking to change seats for 2017?

Seats previously belonging to 2016 members who did not renew by providing some form of payment either in-full/upfront or initial instalment if paying by via instalments by the same seat cut-off on 31 October date are now available for allocation to upgrading and/or new members.

If you looking to renew a reserved seating package, please contact the Membership Team to discuss your seating options now the same seat cut-off has closed.

How will I know if I have successfully renewed my membership?

Members will receive a confirmation via email, if an email address is supplied, to confirm the receipt of their renewal.

If you do not supply an email address the only way to confirm your renewal has been received is to contact the Membership Team. 

NEW MEMBERS

How do I join for 2017?

Visit the ‘Packages’ section to view 2017 packages, inclusions and add-ons, or if you know what you’re after simply select ‘Buy Now’ against a package and follow the prompts to join online.

You can add your item(s) to your cart, confirm your (and the recipients) details, select seats (if applicable) and submit your payment details through our secure payment gateway. If you’re viewing the interactive seat map to select seats, using a desktop computer is recommended.

Can I purchase a membership as a gift?

Yes, it’s is the perfect gift for any Raiders fan! Before you sign them up, please take note of the following to ensure the process is a smooth one for you.

An automatic confirmation email is sent to the registered email address once the application is received. If you do not wish for the recipient to receive any communication until the present is received, please ensure you register an alternate email address and contact number until they’re received their gift. After this time, you or the recipient can contact us to update their details.

If you require a gift certificate sent out, please contact the Membership Team with the name(s) of the members requiring a gift certificate and your address.

Alternatively, click here to download the gift certificate.

How do I choose my seats?

If you sign up online using a desktop computer you will be able to view the interactive seat map to select your own seats. If using a smartphone you will receive a selection of seats to choose from that match your criteria.

If you join by returning an application form to Raiders HQ or sign up in person you will be allocated the best available seats based on the seating preferences provided.

Can I sit with friends who are also applying for membership?

If you have a general admission membership, you can sit in any seat in the general admission area upon arrival to the game, making it easy to sit with friends and family on game day.

If you wish to sit in reserved seats with members who are part of a separate order it is recommended you contact the Membership Team to discuss and confirm your seating options. 

How will I know if I have successfully joined for 2017?

Members will receive a confirmation via email, if an email address is supplied, to confirm the receipt of their renewal. 

If you do not supply an email address the only way to confirm your renewal has been received is to call the Membership Team.

PAYMENT OPTIONS

What payment options are available?

You can choose either to pay upfront or by monthly instalments. Please refer to questions below for further details.

What are rolling renewals?

Rolling renewals take the hassle out of renewing your membership. All members who pay via credit card (VISA, Mastercard or American Express), either upfront or via monthly instalments, will be opted in for rolling renewals.

Prior to the rollover, members will receive written notice via email that details the pricing for the following season. Members can choose to opt-out during this 14-day opt-out period before payment is taken or at any time during the season by contacting the Membership Team. 

Please note, due to an upgrade in our Membership system and compliance with data protection legislation, all members, including those previously on rolling renewals, will need to enter in credit details online or provide credit details to the Membership Team to renew for season 2017.

What are my options if I would like to pay in full/upfront?

All members can pay for their membership upfront. If you choose to pay upfront, payment will be taken upon receipt of your application/renewal.

Paying via credit card:

  • All members who pay via credit (VISA, Mastercard or American Express) will be opted in for rolling renewals. Refer to ‘What are rolling renewals?’ for details.
  • Members are responsible for updating their contact and payment details should they change.

Paying via Cheque, Money Order, Cash or EFTPOS:

  • Members who pay via these options will not be on rolling renewals and will therefore be responsible for renewing their membership for subsequent seasons once memberships go on sale.
  • Cheques and money orders must be made payable to ‘Canberra Raiders Pty Ltd’. All members paying by this method must write their full name and phone number on the back of the cheque/money order and staple to the application/renewal form.
  • Cash and EFTPOS payments must be made in person at Raiders HQ, 2 Eade Street Bruce, Canberra between the hours of 9.00am – 5.00pm Monday-Friday (excluding Public Holidays) or at events at the time the form is submitted. Please do not post cash in the mail.

How can I pay via instalments?

Members with access to all home games as part of their membership are able to pay via instalments. There are no set-up fees to pay via instalments, but failed payments may incur late payment fees.

Instalments will commence on 15 September 2016 and a maximum of ten monthly instalments (paid on the 15th of each month – or next business day) will apply to ensure all memberships are paid in full and finalised by 15 June 2017.

All members who join before 15 September 2016 will pay the amount equal to the first instalment at the time of sign up. All members who join after 15 September 2016, will have the number of required payments deducted immediately upon receipt of application/renewal to bring them up-to-date with the fixed schedule. Subsequent monthly instalments will then be taken at each specified date.

If any payment fails on the 15th of each month, further attempts will be made throughout the month to clear the funds until successfully processed. Members will not be provided with reminders or invoices prior to each instalment.

Members are able to make additional payments by logging into their account. Members who pay part of their remaining balance ahead of time will not have another payment taken until they owe money again, according to their instalment schedule. 

MEMBER CLASSIFICATIONS

Who is eligible for a junior membership?

Juniors must be 16 years of age or under as of 1st March 2017. Name of junior and date of birth are compulsory for all junior memberships.

Children 0 – 4 years may enter Raiders home games for free, but must be seated on the lap of an accompanying adult. Children 5 years and over must have their own ticket.

Which Concession Cards do you accept?

If you have a Full time Student Card, Seniors Card or Pensioners Card you are eligible for a concession membership.

Appropriate proof of concession must be available for display on ground entry.  

What is a family membership?

When you see ‘Family 1A + 1J’ or ‘Family 2A + 2J’ this represents a family membership. Family memberships must be purchased in multiples of one adult and one junior i.e. one adult and one junior, two adults and two juniors etc.

The family head is the person who has the Family 1A membership in their name.   

Do you accept companion cards?

Companion card holders are eligible for complimentary entry to Raiders home games, however are ineligible for member benefits unless paying as a member.

If you are a companion card holder or require special needs and/or wheelchair seating please contact the Membership Team for assistance.

GAME DAY

How do I use my Bronze 2, 4 or 6 Game membership?

If you have a Bronze 2, 4 or 6 Game membership your membership allows you to attend any 2, 4 or 6 regular season Raiders home games.

There is no need to notify us when you are attending. Simply scan the barcode on the back of your members card at the turnstile when you arrive at GIO Stadium Canberra, then head to the general admission area to find a seat.

You can sit in any available seat within this area. The earlier you arrive, the more seating options you will have.

Please note, each Bronze 2, 4 or 6 game membership only allows access for one person per home game.

How do I get to and from Raiders home games?

GIO Stadium Canberra is the home ground for all Raiders games and is located on Battye Street in Bruce. 

BUS
ACTION provides public transport services in the ACT and runs buses to and from Canberra Stadium for home games. Buses arrive approximately 10-20 minutes prior to kick-off, departing approximately 20 minutes after the completion of the NRL game.

The specific times for each service can be found at action.act.gov.au or by phoning 13 17 10.

TAXI
Taxis are permitted to drop-off patrons using Battye Street on the West side only. Drop-off location is approximately 75 metres from the Western gates. Taxis are available on conclusion of the match from the West side only, in front of the AIS Arena.

CAR
Public car parking is available at a number of locations around the Canberra Stadium precinct. Parking is managed by Canberra Stadium and car park attendants are present to assist in guiding cars into car spaces. Members are responsible for the security of their own vehicles and are reminded not to leave valuables in their cars. Car parking costs for 2017 are $7 per game.

Patrons are reminded to park legally at Raiders matches and Video Message Board’s (VMB’s) will be in place from time-to-time saying “delays expected” and “park legally”.

Territory Venue and Events (and their appointed contractors) are responsible for the venue Traffic Management Plan and GIO Stadium’s website has parking information and maps to assist patrons to park in controlled car parks.

Can I still access the venue if I leave my card/ticket at home?

Yes, absolutely. You will need to queue at the Raiders Membership & Corporate enquiries window adjacent to the Box Office windows for general public sales at the stadium (East or West entry) with photo identification, and request that a replacement ticket is issued for your seat(s).

This process only applies at Raiders home games.

How do I replace my members card if it’s lost or stolen?

If you’ve lost your members card or it’s been stolen, please contact the Membership Team to arrange a replacement card. The barcode of the original card will be cancelled and a fee of $15 will apply for the replacement of each lost card. If the card is stolen and a statutory declaration is provided, no fee will be charged.

What is the Members Lounge?

The Members Lounge is an area offered exclusively to Raiders Members. Members can access the Lounge, located in the Mal Meninga grandstand, by presenting their members card upon entry. In the air conditioned/heated Members Lounge you can access food and beverage outlets, listen to the pre-game interview, enter weekly prize draws, as well as listen to live music and partake in activities suitable for all ages at selected games.

How do I purchase additional tickets for a Raiders home game?

All additional tickets for the Raiders home games are sold through Ticketek.

If you are a non-ticketed member and wish to attend a Raiders home game or a Bronze 2, 4 to 6 game member that has used all your ticketing entitlements, please contact the Raiders Membership Team to discuss your options.

Membership is the cheapest option if you’re attending more than one Raiders home game. As a result we do not offer tickets at a discounted rate. Encourage your friends and family to join as a Raiders member to ensure they too get the best value when attending Raiders home games.

Who do I ask for assistance on game day?

If you have a general membership enquiry before kick off visit us at the Membership & Corporate enquiries window (East/West), next to the Box Office on arrival. 

Alternatively, you can speak with any official customer service, security or other staff member and they will be able to provide further assistance/direction.

We’re committed to a providing a safe, fun and positive match day experience so report any anti-social, illegal, dangerous, disruptive or offensive behaviour at a Raiders home match by sending a text message with your location to GIO Stadium: 0455 883 228

GENERAL QUESTIONS

How do I access tickets to the NRL Finals Series and Grand Final?

The NRL manages ticketing for the State of Origin, the Final Series and Grand Final. All members receive a priority window to access tickets to the State of Origin any Finals involving the Canberra Raiders, plus the 2017 NRL Telstra Premiership Grand Final before the general public.

Further information regarding priority windows to access tickets will be provided as confirmed via email only. This information is not sent via post, so please ensure you always have an active email address registered and are regularly receiving member e-News.

Where can I find my account ID (member number)?

Your account ID (member number) can be found on the front of your membership card, or on your confirmation email if you have not yet received your membership card.

Members who are part of a family membership may have the same Account ID.

What is the difference between reserved seating and general admission?

If you have a reserved membership, you will have your own seat at all Raiders home games. Reserved seating is available both in the inner bowl which is closest to the field or in the Gregan-Larkham (East) or Mal Meninga (West) grandstands.

If you have a general admission membership, you can sit in any seat in the general admission area upon arrival to the game. The earlier you arrive, the more seating options you will have.

How can I get my Raiders merchandise and memorabilia signed by a player?

For information regarding autograph requests please click here for details.

Can I attend a training session?

Please contact the Membership Team if you are interested in attending a training session, for session details and whether or not the session is open for members and fans to attend. Please note times and locations are often subject to change on short notice.

What is your donation and appearance policy?

For information regarding donations and appearance requests please click here for details.

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